Cancellation Policy
Key Principles
Kings Bouncy Castle Hire Cheltenham want to ensure all customers have a safe and enjoyable experience of our hire equipment and services each and every time they do business with us. As our top priority has to be child and public safety, there are a number of situations in which hire events may need to be cancelled by both the customer and our business. This cancellation policy offers transparency and consistency for our customers and also protects our business interests.
Aims and Objectives
To ensure child and public safety at all times
To protect the needs of the business, including our staff team
To set clear expectations and provide a fair service for our customers
Purpose
As a Leisure and Entertainment business, we know plans can change and often at short notice, particularly when working with children! We recognise that party planning can be difficult and we provide customers with a range of resources from our terms and conditions, FAQs pages, Adverse Weather Policy, individual product information and local venues page, in addition to an accessible and responsive admin team to answer any queries you may have.
Whilst we are an event hire service, we are not party planners and our terms and conditions explain that the customer has a number of responsibilities as part of the hire agreement including- but not limited to- ensuring the inflatable site is clean and accessible, that the inflatable fits safely inside your chosen venue and that payment is made prior to the inflatables and party equipment being set up.
Customers confirm they have read, understood and accept our terms and conditions during the booking process and by making a booking with us. Our terms and conditions around cancellations are as follows:
- Customer cancellations are fully refundable when we are informed 7 days prior to the event date.
- If customers do not inform us of a booking cancellation with 7 days notice of the event date, the booking fee is non-refundable.
- We may have to cancel or rearrange bookings due to adverse weather conditions. This is for children/customer safety. Please refer to our Adverse Weather Policy any booking that cannot be rearranged on an alternative date will be fully refunded.
- We reserve the right to refuse hire in the event that the venue or customer's property is deemed unsuitable or unsafe by us. Please check the sizes of the equipment and clearances required before delivery as full payment is due if inadequate space is available.
- Abuse towards our delivery team will result in the hire equipment being removed from your event with no refund being issued.