Privacy Policy

The team at Kings Bouncy Castle Hire Cheltenham work to ensure that our methods of handling personal data comply with the Data Protection Act 1998, the EU General Data Protection Regulation (GDPR) and all relevant data legislation.

In our privacy policy, 'We' refers to Kings Bouncy Castle Hire Cheltenham, and 'You' refers to people who visit our website, make enquiries with us, or hire our products and services.

Why does Kings Bouncy Castle Hire Cheltenham process and store personal data?

We have to store your data when you hire our products and services or make inquiries and orders with us. This enables us to fulfil our event equipment rental services, and is also necessary for our insurance and company tax purposes.

What information is stored?

Kings Bouncy Castle Hire Cheltenham store your name, IP address, contact details, delivery details and information about the order you made with us. The information we store is provided to us by you.

How long is personal information stored for?

Personal information of our customers is stored for five years for tax and insurance purposes. We will anonymise your data after five years, unless you have opted to receive marketing communications from us.

Who is your Data Protection Officer?

The company Data Protection Officer is responsible for the safe use and storage of data. Wayne Mould- our company owner is the Data Protection Officer.

Who else can access my data?

Only people within Kings Bouncy Castle Hire Cheltenham can access your data, this includes our admin staff, our delivery team and our company directors. As we are a VAT registered company, we are required by law to submit our financial information to HMRC which includes the value of each booking we receive. Your data will never be shared or sold to third parties.

Data will only be accessed by authorised members of staff and the Data Protection Officer. Our website and booking system provider Booking Online, which specialises in bouncy castle hire websites, and our email provider Fastmail, will also store a copy of your data, as will any providers these companies use as part of their operations. If you use a social media platform to send your data, this platform may also retain your messages.

We will only share your personal data with third parties when there is a requirement by law, such as during tax audits, in the event of an insurance claim, or as part of an investigation into fraud.

Can customers view any data held?

You may see any data we hold about you. On request, we can send you a copy of any data we have about you to the email address you provided us with when you made your initial booking or enquiry with us.

We may be able to delete your data if requested; however in some instances we may need to anonymise and hold on to part of this data for tax and insurance purposes.

Can customers choose to opt in or out of marketing?

You are free to change your marketing preferences at any time. Our marketing emails contain a link at the bottom of the email that you can use to unsubscribe. You can also subscribe by contacting us or signing up for our newsletter.

How does your website use cookies?

Our website stores cookies that allow you to book party equipment through us. These are temporary cookies that cannot be used to identify individual visitors.

We use some third-party programmes and services such as Google Analytics. These third parties may store cookies on your computer and have their own cookie policies.

Who do I contact if I have a complaint about use of personal information?

If you would like to speak with us directly, please get in touch by using the form on our contact page. You can also contact the information Commissioners’ Office (ICO) if you have concerns about this policy.